EverFi Online Training Frequently Asked Questions
How can I request a reasonable accommodation to complete the online course?
If you need a reasonable accommodation to complete the online course, please contact the Office for Equal Opportunity, Inclusion and Resolution Services by email at equalopp@syr.edu, or by phone at 315-443-4049
How long is the course?
The course takes approximately 60 minutes to complete. You can complete the course in multiple sittings and pick up where you left off.
Can I take the course on my mobile device?
No, the online course is incompatible with mobile devices. Please use a desktop or laptop computer to complete the course.
Why did I receive a training assignment?
Last October, New York State issued new guidelines for sexual harassment policies and procedures for all employers in the state, requiring that all employees complete sexual harassment training annually. All faculty and staff will be required to complete this training on an annual basis. All faculty and staff have been provided access to this convenient online training. Alternative training sessions are also being offered.
I am stuck in my course and cannot click the "next" button. How do I move forward or navigate through the course?
The course is interactive. Look for indicators of what to do next. If the ‘Next’ button is not lit up, review the slide for additional action items. For example, move the mouse over the page and click on anything that gets highlighted and watch all the videos completely. Your screen may be zoomed in too much causing you to miss a prompt or navigation button. To zoom out on a PC hit ‘[CTRL] + 0’ and on a Mac hit ‘[command] + 0’. If you’ve clicked all the action items on the slide, and you’re still not able to move forward, clear your browser’s cache. Also, be sure your pop-up blocker is turned off and 3rd party cookies are enabled. If the ‘Next’ button is lit up and you are still not able to move forward after completing the above steps, contact LawRoom’s 24/7/365 technical support center for a resolution. You can contact them online at, support.lawroom.com, or by phone at 1-844-348-1616
I am having technical problems with the course.
Technical issues can usually be resolved by following these recommendations. 1. Use desktop or laptop computer to complete the course. The course does not work on mobile devices. 2. Update your browser to its most recent version. 3. Switch to a different browser (Chrome or Firefox are recommended instead of IE). 4. Clear your browser cache. 5. Zoom out. If you seem stuck, your screen may be zoomed in too much, causing you to miss a prompt or a navigation button. To zoom out on a PC hit ‘[CTRL] + 0’ and on a Mac hit ‘[command] + 0’. 6. Click/Respond/View. There may be an interactive item on the module that has not been clicked, responded to, or viewed yet. 7. Still Need Help? Contact LawRoom’s 24/7/365 technical support center online at, support.lawroom.com, or by phone at 1-844-348-1616
My employment is ending soon. Do I still need to complete the training?
Yes, the sexual misconduct awareness and prevention training is mandatory for all actively employed faculty and staff.
What should I do with my certificate of completion?
You can print or save a copy of the certificate for your own records. The Office for Equal Opportunity Programs will have a record of your completion through the system. It is not necessary to email your certificate to us.
I have a question that is not listed here.
Please contact Christina Percoski, Training Specialist in the Office of Equal Opportunity, Inclusion & Resolution Services by email at crpercos@syr.edu, or by phone at 315-443-4049. Alternatively you can contact the main office of Equal Opportunity, Inclusion & Resolution Services by email at equalopp@syr.edu, or by phone at 315-443-4018.